Subscription Cancellation Policy
By Subscribe, you agree to recurring billing according to the schedule you selected at checkout. This subscription will continue until you cancel it.
✅ Customer Responsibility
It is the customer's responsibility to cancel their subscription before the next renewal date.
If you received a free trial, your subscription will automatically renew at the regular price once the trial period ends unless cancelled beforehand.
Once a subscription has been renewed, charged, and the monthly order has been processed or shipped, it cannot be canceled or refunded.
🚫 No Refunds on Shipped Subscriptions
We are unable to cancel or refund any specific monthly subscription after the order has been processed or shipped, regardless of whether it was a free trial or a paid renewal.
You may still cancel your subscription at any time to prevent future renewals.
📅 How to Cancel
To avoid being charged for your next scheduled order, you must cancel your subscription at least 48 hours before your next billing date.
You can cancel by:
1. Access Your Subscription
Click here: https://robertolabs.com/a/subscriptions/login
Enter your email address in the field below and click the button to get an email with a magic link which will allow you to see subscriptions linked to your email address.
- Alternatively, log in to your customer account on our website and navigate to the subscription management page.
2. Select Your Subscription
Choose the subscription you'd like to cancel.
3. Cancel the Subscription
Click “Cancel Subscription.” You’ll receive a confirmation email once the cancellation is complete.
OR
- Contacting our support team via support@robertolabs.com and request to cancel your subscription.
OR
- Using the link provided in your order confirmation or subscription email.
💡 Trial Subscriptions
If you signed up for a trial (e.g., a 14-day / 30-day free trial), your billing cycle will begin automatically after the trial period ends unless you cancel beforehand. Ongoing billing will continue until you cancel your subscription.
🔁 Automatic Payment Updates
In some cases, your payment method may be automatically updated by your bank or card provider. If this occurs, your subscription will be charged to the newly updated payment method unless cancelled.
We recommend setting a reminder or marking your calendar to manage your subscription before your next billing date.
Your satisfaction matters to us, and we’re here to help — but managing your subscription on time ensures the best experience for everyone.