How to Request a Return?
We want you to feel confident and supported when shopping with Roberto™. If you need to request a return, simply follow the process below:
✅ Step 1: Contact Us First
Before returning any item, you must contact our support team to begin the return process.
👉 Click here to contact us
Please provide the following details:
- Your order number
- The full name and email address used at checkout
- A brief explanation of why you’d like to return the item
This step is important because unauthorized returns or packages sent to the wrong address cannot be processed.
✅ Step 2: Receive from Roberto™ Return Instructions
Once your return is approved, we’ll send you detailed instructions, including:
- The correct return shipping address (our return center is in the USA)
- How to safely package the item
- Any additional information you need to include
Please note:
- Items must be unopened, in original condition, and have the transparent protective film intact
- Return requests must be made within 30 days of delivery
- Customers are responsible for return shipping costs
- A 15% restocking fee will be deducted from your refund
⚠️ Important Notes
- Used or opened items cannot be returned due to hygiene and safety reasons
- Do not ship the product back without contacting us first — unauthorized returns will not be accepted
We’re here to make the process smooth and clear for you — if you have questions at any point, don’t hesitate to reach out.
📩 Start your return request here
Mar 30, 2025