Return, Refund & Exchange Policy
We offer a 30-day return window for eligible Roberto™ products.
✅ We gladly accept returns of unopened items in their original packaging, with the transparent protective film intact, within 30 days of delivery.
🚫 For hygiene and safety reasons, we cannot accept returns of used or opened products.
This policy ensures every Roberto™ customer receives a brand-new, unused product, maintaining our commitment to the highest standards of safety and hygiene.
Important Notes:
- Customers are responsible for return shipping costs — we do not provide return labels.
- Do not return a product without first contacting our support team for return instructions.
- Our return processing warehouse is located in the USA.
- A 15% restocking fee will be deducted from the order value for approved returns.
Broken or Faulty Product
If you receive a broken or faulty Roberto™ product, we sincerely apologize and are here to help!
Please follow these steps:
- Report the Issue: Contact our support team within 48 hours of delivery.
- Provide Proof: Send us a clear video showing the issue so we can verify the problem.
- Get a Solution: Once confirmed, we’ll offer you a free replacement or store credit — whichever you prefer.
📩 Need to report an issue? contact us!
We appreciate your cooperation and promise to resolve the issue quickly and professionally.
Order Cancellation & Modification
We understand things can change — here’s how order changes work:
🕐 Before Your Order Is Processed
If your order hasn’t been shipped yet, we may be able to cancel or modify it.
👉 Please contact us as soon as possible, and we’ll do our best to assist.
🚚 After a Tracking Number Has Been Issued
At this point, your order has already been packed and handed off to the logistics company.
We are no longer able to cancel or change it at this stage.
However, once you receive the item, you’re welcome to contact us to request a return.
Roberto™ Warranty
Your satisfaction and peace of mind matter to us. That’s why every Roberto™ device includes a 30-Day Money-Back Warranty.
If your device stops working for any reason within 30 days — whether it's due to damage, a malfunction, or even an accidental drop — we’ll send you a free replacement, no questions asked.
✅ Want Continued Protection?
You can extend coverage by purchasing the Roberto™ Yearly Warranty:
- Covers accidental damage, malfunctions, and unexpected issues
- Keeps your investment safe well beyond the first 30 days
- Hassle-free claims with fast replacement support
You’ll find the warranty purchase link in your confirmation email.
Or simply contact us to add it anytime.
We're here to make sure your Roberto™ experience stays smooth, secure, and worry-free.