Broken or Faulty Products

• Broken or Faulty Product Policy

  Broken or Faulty Product If you receive a broken or faulty Roberto™ product, we sincerely apologize and are here to help! Please follow these steps: Report the Issue: Contact our support team within 48 hours of delivery. Provide Proof: Send us a clear video showing the issue so we can verify th...

• My Product Arrived Damaged — What Should I Do?

  My Product Arrived Damaged — What Should I Do? We’re truly sorry if your Roberto™ product arrived damaged — and we’re here to make it right as quickly as possible. ✅ Step 1: Contact Us Within 48 Hours Please report any damage to our support team within 48 hours of delivery to qualify for a fas...