My Product Arrived Damaged — What Should I Do?
We’re truly sorry if your Roberto™ product arrived damaged — and we’re here to make it right as quickly as possible.
✅ Step 1: Contact Us Within 48 Hours
Please report any damage to our support team within 48 hours of delivery to qualify for a fast resolution.
👉 Click here to contact us
✅ Step 2: Provide Visual Proof
Include the following in your message:
- Your order number
- A short explanation of the issue
- A clear video showing the damage or defect
This helps us verify the issue and speed up your replacement process.
✅ Step 3: We’ll Make It Right
If your claim is approved, we’ll send you a free replacement or issue store credit — depending on your preference.
🛡️ Roberto™ 30-Day Warranty
Every Roberto™ device is backed by our 30-Day Warranty.
If your product becomes damaged, malfunctions, or stops working for any reason within 30 days of delivery, we’ll replace it — no questions asked.
This warranty covers:
- Defects in materials or workmanship
- Shipping-related damage
- Accidental issues during normal use
Your satisfaction and peace of mind are our top priority.